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General Terms and Conditions of Use

Welcome to the website (the “Website"). By connecting to the Website, you acknowledge that you have read, understood and accepted without limitation or reservation these General Terms and Conditions of Use and the Personal Data Protection Policy. Please note that if you visit other websites of the TotalEnergies, different general terms and conditions and policies concerning personal data protection apply to these websites. It is recommended that you carefully read their legal notices.


1. Identity


Company publishing the Website (referred to herein as the “Company”):

TotalEnergies Lubrifiants S.A. is a company under French law, with a share capital of 27 085 708, 00 euros,

whose head office is located at Direction Lubmarine - 562, avenue du Parc de L’lle - 92029 Nanterre Cedex - France

Listed in the RCS Nanterre Trade and Companies Register under No.552 006 454

VAT No.: FR 66552006454


Publication directors:

Serge DAL FARRA, Marketing Department – (Direction Lubmarine)
Etienne MAILLARD, Marketing Department – (Direction Lubmarine)

Technical design, development, and production of the Internet site:

R2D2, whose head office is located at 3, avenue de Bouvines - 75011 Paris

Listed in the RCS Paris Trade and Companies Register under No.B 392 010 740 00026

VAT No.: FR 6139201074000026

Hosting of the Internet site:

“This website is hosted on the Microsoft Azure cloud hosting. It is geographically located in the Microsoft datacenter located in West Europe, in the Netherlands. For more information, please refer to”.

The companies within the TotalEnergies have their own legal existence and independent legal status. The Company publishing this Website belongs to the TotalEnergies. “TotalEnergies” and “TotalEnergies company” are sometimes used in this Website for convenience where references are generally made to TotalEnergies SE (the holding company) and its subsidiaries and affiliates. Likewise, the words “we”, “us” and “our” are used to refer to the Company or any company of the TotalEnergies in general or to those who work for them. These expressions are also used where no useful purpose is served by identifying the particular company or companies. It cannot be inferred from these expressions that TotalEnergies SE or any of its subsidiaries or affiliates are involved in the business and management of any other company of TotalEnergies.


2. Information about activities


The Company has posted this Web site on line to present to you its activities and provide you with information and recommendations relating to its activities or your interests. The Company may modify the information stored in this Web site concerning its activities at any time and without prior notice. This information is provided as general information without any guarantees that are fit for any specific purpose.


3. Intellectual property


3.1.1 All information or documents (text, animated or static images, databases, sounds, photographs, know-how or cited products) stored in the Website as well as all elements created for the Website and its general structure are either the property of the Company or the companies within the TotalEnergies or are subject to rights to use, duplicate or communicate to the public that have been granted to such.


3.1.2 This information, documents and items are subject to laws protecting copyright insofar as they have been made available to the public via this Website. No license or any right other than to view the Website has been granted to any party with regard to intellectual property rights.


3.1.3 Duplication of Website documents is authorized solely as information for personal and private usage. Any duplication or usage of copies made for other purposes is formally prohibited and subject to prior and formal authorization by the Company. In all cases, authorized duplication of information stored in this Website must cite the source and make adequate references as to proprietary.


3.2 Distinguishing signs

Unless otherwise stipulated, company names, logotypes, products and brands quoted on the Website are the property of the Company or the companies within the TotalEnergies or are subject to rights to use, duplicate or represent/communicate to the public that has been granted to such. You may not use them without prior written authorization from the Company.


3.3 Databases

The Company is the controller of databases on the Website and the Company is the owner of any databases made available. You may not extract or reuse a substantial qualitative or quantitative portion of the databases, including for private purpose.


4. Undertakings of the user


4.1. Right to Use Information

Each visitor of the Website providing information grants the Company all transferable rights concerning said information and authorizes the Company to make use of such. Information provided by visitors which shall be deemed not confidential. However, the information provided is personal data as defined by applicable law, which means we undertake to process said information in accordance with our Personal Data Protection Policy, which applies to this Website.


4.2. Compliance with Law

Each visitor of this Website also certifies that he or she complies with these measures and current laws and in particular:

- Has the ability and means required to access the Website and use it.

- Has verified that the IT configuration used does not contain any virus and that it is in full working order.

- Grants the Company and partners where applicable a right to use the information provided (other than data of a personal nature).

- Must keep confidential and is consequently liable for the use and security of access codes and passwords that the Company may send you to access specific sections. The Company reserves the right to suspend your access to the Website in the event of fraudulent use or attempts at fraudulent use of said access.


5. Hypertext links


5.1. Activation of links. The Company formally declines any liability as to the content of web sites to which it provides links. Said links are offered to users of this Web site as a service. Please consult the general terms and conditions and the personal data protection policy for the web sites in order to understand their practice. The decision to use links is taken solely by the Web site users. We may modify or delete a link on our Web site at any moment.

5.2. Link authorization. If you wish to create a hypertext link to this Web site, you must obtain prior written authorization from the Company using the contact details stipulated at the end of this document.


6. Formal notice


6.1 Information


6.1.1 The information (“Information”) available on this www (World Wide Web) server is provided in good faith.

6.1.2 This Information is considered correct when it is published on the Website. However, the Company neither represents nor guarantees that the Information is comprehensive or accurate. You bear all the risks arising from your reliance on the Information. The Information is provided on the condition that you or any other person receiving it can determine its interest for a specific purpose before use. Under no circumstances will the Company accept liability for injury arising from reliance on the said Information, its use or use of a product to which it refers.

6.1.3 The Information shall not be deemed a recommendation to use information, products, procedures, equipment or formulae contravening a patent, copyright or registered trademark. The Company declines any explicit or implicit liability in the event that use of the Information contravenes a patent, copyright or registered trademark.

6.1.4 The Company and all directly or indirectly owned subsidiaries or affiliates and any company within the TotalEnergies categorically rejects any interpretation which may assimilate the content of its websites to purchase offers or incitements to acquire shares or other listed or unlisted negotiable securities.

6.1.5 No explicit or implicit guarantee is given regarding the commercial nature of the Information provided or its suitability for a given purpose as well as the products to which said Information refers to.

6.1.6 Under no circumstances does the Company undertake to update or correct the Information disseminated on the Internet or on its web servers. Similarly, the Company reserves the right to amend or correct the content of its Website at any time without prior notification.


6.2 Forward-looking statements


6.2.1 The Information presented in this Website may contain forward-looking statements concerning the financial position, operating results, activities and industrial strategy of the Company, TotalEnergies S.E. and/or companies of the TotalEnergies. Such statements are subject to risks and uncertainties. These statements are based on the beliefs and assumptions of management and on the information currently available to management. Forward-looking statements include information concerning forecasts, projections, anticipated synergies, and other information concerning possible or assumed future results and may be preceded by, followed by, or otherwise include the words “believes”, “expects”, “anticipates”, “intends”, “plans”, “targets”, “estimates” or similar expressions. Forward-looking statements are not assurances of results or values. They involve risks, uncertainties and assumptions. Future results may differ materially from those expressed in these forward-looking statements. Many of the factors that will determine these results and values are beyond the Company’s ability to control or predict.

6.2.2 The documents included in this website may contain forward-looking information on the Group (including objectives and trends), as well as forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995, notably with respect to the financial condition, results of operations, business, strategy and plans of TotalEnergies. These data do not represent forecasts within the meaning of European Regulation No. 809/2004. Such forward-looking information and statements included in these documents are based on a number of economic data and assumptions made in a given economic, competitive and regulatory environment. They may prove to be inaccurate in the future, and are subject to a number of risk factors that could lead to a significant difference between actual results and those anticipated, including currency fluctuations, the price of petroleum products, the ability to realize cost reductions and operating efficiencies without unduly disrupting business operations, environmental regulatory considerations and general economic and business conditions. Certain financial information is based on estimates particularly in the assessment of the recoverable value of assets and potential impairments of assets relating thereto.

Neither TotalEnergies nor any of its subsidiaries assume any obligation to update publicly any forward-looking information or statement, objectives or trends contained in these documents whether as a result of new information, future events or otherwise. Further information on factors, risks and uncertainties that could affect the Company’s financial results or the Group’s activities is provided in the most recent Registration Document, the French language version of which is filed by the Company with the French Autorité des Marchés Financiers and annual report on Form 20-F filed with the United States Securities and Exchange Commission (“SEC”).


6.3 Availability


The Company does not guarantee that the Website will operate without interruption or that the servers ensuring access to it operate and/or the third-party sites to which hypertext links refer do not contain viruses.


7. Updates of terms and conditions of use of the Website and applicable law


The Company may update these Conditions of Use of the Website at any time. Consequently, you are invited to regularly refer to the latest Conditions of Use in effect. These general conditions of use of the Website are subject to applicable laws.


8. Contact details


You may direct all questions concerning conditions of use of the Website by e-mail to or by post to the following address:

TotalEnergies Lubrifiants SA
Direction Lubmarine
562 avenue du Parc de L’lle
92000 Nanterre Cedex


9. Photo Credits


©Cyril Abad
@B2B Design
©Bernard Blaise
©Eric Houri
©Anatoly Menzhiliy
©Marc Roussel
©Laurent Thion
©Nicolas Thouvenin
©Gérard Uféras
©Adobe Stock

Personal Data and Cookies Charter

Personal Data Protection Policy

Welcome to the Website

The Personal Data and Cookies Charter (hereinafter “Charter”) aims to inform you about your rights that you can exercise regarding the processing of your data and describes the measures that we take to protect these data.

TotalEnergies Lubrifiants SA is the « data controller » with responsability for personal data processing on the Website These processing operations are carried out in accordance with the applicable law.


1. Purpose of processing, legal basis, the period of storage and types of data collected


When visiting the Website, you may need to provide us with personal data.

PurposesCategories of personal dataLegal basisRetention period
For external communication and understanding customer's requestsIdentification data (First name, Last name, ), Login data (E-mail address, IP address), Location data (Company country, ), Professional life data (Company name, job position, role)You consent us to process your data. This information is necessary to enable your request to be processed, otherwise it cannot be processed. You can withdraw your consent at any time without jeopardizing any processing operations that have already been completed, by writing to the following address: MS.CONTACT-LUBRIFIANTSSGCI@totalenergies.comThree years for inactive users


2. Recipients of the data


In order to process your personal data according to the Charter, your personal data may be communicated to one or more of the data controller's departments or to TotalEnergies company subsidiaries and one or more partners, independent distributors or subcontractors: Software publisher provider

If you leave a comment intended to be posted online, we may be required to publish some of your personal data on the Website Given the characteristics of the internet, namely the unrestricted capture of published data and the fact that it is difficult, or even impossible, to control how third parties can use these data, we recommend you not mention your personal data and we inform you that you can object to this publication by contacting us at the address mentioned below.


3. Data security and confidentiality


The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.


4. Cookies management 


A cookie is a file which enables a website to save information relating to your computer’s browsing of the Website to make your visits to the website smoother.

Cookies are text files that are stored on your computer's browser. They allow access to various information about you. Some of them belong to the publisher of the Website (First party) and some to third parties.

The table below details each cookie.

We enable cookies once you have given your consent, except for technical cookies that are necessary to provide the service you request on the Website


Technical and functional cookies


These cookies are required for our websites to function correctly. They include cookies for improving security, enhancing the look and feel, allowing you to choose the display language and saving your shopping cart. These cookies are always enabled.


Cookie NameObjectives of the cookies and trackersEditorRetention period of the cookies and trackers
ASP.NET_SessionIdGeneral purpose platform session cookie, used by sites written with Microsoft .NET based technologies. Usually used to maintain an anonymised user session by the server.Microsoft .NETSession
ARRAffinity, ARRAffinitySameSiteThese cookies are set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.Microsoft AZURESession
has_jsContains information about the browser session and allows visitors to log into the websiteDrupalSession
CONSENTMGRGDPR consent choicesTEALIUM13 months
__cf_bmBot detection provided by Cloudflare and used for HubspotCloudflareSession
abThis cookie is used by the website’s operator in context with multi-variate testing. This is a tool used to combine or change content on the website. This allows the website to find the best variation/edition of the site.agkn.com13 months


Statistical cookies


These cookies are used to gain clearer insights into the use and performance of our site, as well as generate statistics and enhance our services. These statistics may be used by partners or our company to improve your browsing experience.


Cookie NameObjectives of the cookies and trackersEditorRetention period of the cookies and trackers
atidvisitorAudience MeasurementAT Internet6 months
atuseridAudience TrackingAT Internet13 months
hubspotutkThis cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.Hubspot13 Months
__hstcMain visitor tracking cookie for Hubspot.Hubspot13 Months
__hsscMain visitor tracking cookie for Hubspot.Hubspot30 minutes
__hssrcBrowser tracking cookie for Hubspot.HubspotSession
UIDCookie used for market and user researchScorecard Research13 Months


Targeted advertising cookies


Our company and our partners use cookies and trackers for the purpose of displaying personalized advertising and content based on your browsing history, your interactions with us (including when opening an email) on this site and other sites, applications or platforms, including social media, and establishing a user profile. If you reject these advertising cookies, only non-targeted advertising will be displayed on our site.


Cookie NameObjectives of the cookies and trackersEditorRetention period of the cookies and trackers
utag_mainUsed by the Tealium tag managerTealium12 months
_kuid_Targeted advertisingSalesforce6 months
_cc_aud, _cc_cc, _cc_dc,_cc_idTargeted / LOTAME9 Months
A3Ads targeting cookie for Yahooyahoo.com1 Year
bito, bitoIsSecureWe use cookies on our website and in our services to personalize the advertisements you are served and to compile pseudonymous and aggregated statistics that allow us and our customers to understand how people use and react to these websites and advertisements.bidr.io13 Months
uidCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.Freewheel13 Months
ibkukinet, ibkukiunoTargeted ads.ib.mookie1.com12 Months
pxrc, rlas3This cookie is used to deliver adverts more relevant to you and your interests. It is also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.rlcdn.com2 Months


Social media cookies


Our site uses trackers to allow you to share content over the social media or platforms present on our site.


Cookie NameObjectives of the cookies and trackersEditorRetention period of the cookies and trackers
langUsed to remember a user's language setting to ensure displays in the language selected by the user in their settings.LinkedinSession
AnalyticsSyncHistoryUsed to store information about the time a sync took place with the lms_analytics cookieLinkedin30 days
UserMatchHistoryLinkedIn Ads ID syncingLinkedin30 days
bcookieBrowser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platformLinkedin2 Years
lidcTo facilitate data center selectionLinkedin24 Hours


How to withdraw your consent?


On your first connection to the Website, you will be asked to give your consent to the use of non-essentials cookies and/or to make setting. If you subsequently wish to change your choices, you can manage your cookies by going to the section at the bottom of the page of our site or application or via a reminder button called “cookies”.

To delete cookies already stored, please refer to the procedure provided by your operating system (Windows, OS X,etc.).


5. Your rights


In accordance with the current regulations, you have the right to access and correct your data and to give post-mortem instructions. Regarding processing based on your consent, you have also the right to delete your data and to data portability and you can request a restriction of processing and to withdraw your consent.

To exercise your rights and question us about your personal data processing, you can contact

TotalEnergies Lubrifiants SA

Lubmarine division TotalEnergies Lubrifiants S.A.

Secrétariat Général - Contrôle Interne

562 avenue du Parc de L’lle

92029 Nanterre Cedex - FRANCE

If you feel, after contacting us, that your rights have not been respected, you can lodge a complaint with the competent supervisory authority.