At Total Lubmarine, customer-centricity is at the heart of everything we do. Whether it is delivering innovative products, providing useful solutions and services, or offering helpful advice and guidance – we are always there to support our customers.
This is something that our customers truly appreciate, as our worldwide support can make the difference between setbacks and success.
For SPS, part of Starbulk Group, this attention to detail and customer support is one of the reasons why they have remained a loyal customer for 7 years. Through our Greece office, we are the preferred supplier to their recently increased fleet of 108 vessels (the largest fleet among US listed (NYSE) dry cargo owners). Recently, we proved to SPS once again how much we value their custom – delivering the same high quality service that we are renowned for.
After receiving an urgent order for last minute supply, Total Lubmarine’s order managers service acted professionally and effectively, keeping the customer updated on timings, logistics and other details of the delivery – communicating with SPS at every turn. A spokesperson from SPS spoke about the exceptional service that they received:
“We would like to thank you for your time and efforts made in order to provide your excellent service to our company, as always. Your professionalism and sense of responsibility in order to provide us the highest standards of TOTAL’s service is highly appreciated, once again.”
As long as we continue to embody our values of Proximity, Solutions, Agility, Anticipation, Partnerships, Passion and Innovation, we will continue to deliver the post possible service to our customers – remaining one of the sector’s leading global marine lubricant suppliers.