At Lubmarine, our customers’ satisfaction is not just a metric—it’s the foundation of everything we do. Every two years, we take part in the global TotalEnergies B2B Customer Satisfaction Survey, conducted by Kantar. The latest results, shared at the end of 2025 are a testament to the trust you place in us and the standards we strive to uphold every day.
What you value most
The study highlighted the strengths you recognize in us:
- 70% of you rated our overall performance as Excellent or Very Good.
- Our Net Promoter Score (NPS) has risen to +27, a clear evidence of your trust and loyalty.
- 83% of respondents say it’s easy to work with us.
We don’t see these numbers are mere statistics—they reflect your confidence in us. They reinforce our commitment to strengthening every stage of your experience with Lubmarine.
Let’s dive deeper into your feedback.
Listening to your voice
Your feedback is our greatest motivator. Here’s what you’ve shared:
- “The sales service is excellent.”
- “Consistent prompt response from both customer service and technical team on supply updates and technical inquiries within the same day.”
- “We believe in the quality and the service.”
- “When we need any assistance, they respond quickly and are cooperative.”
- “Excellent customer service support, reliable and efficient.”
These words remind us that our relationship with you is built on trust, responsiveness, and a shared commitment to excellence.
But your feedback doesn’t end with insights—it directly shapes the way we innovate and support your operations.
The survey results reaffirm what matters most to you: reliability, responsiveness, and high‑performance lubrication solutions. They guide our priorities and inspire us to develop products, digital tools, and services that help you operate more efficiently and confidently.
Building on what you’ve told us, here’s how we continue evolving to serve you better.
Innovation: serving you better
We believe that innovation is key to your success. Our recent product launches, such as Disola Long Life, designed for extended drain intervals, and Aurelia NGX for improved gas engine operations, reflect your operational challenges and the performance you expect from us.
Our digital tool and technical services, including LubInsight neo, helps you optimize engine performance, navigate the energy transition, and reduce operational costs. Your challenges inspire us to push boundaries, ensuring we deliver solutions that truly support your day-to-day reality.
Global reach, local commitment
With a presence in 1,000 ports across 100 countries, we stand beside you wherever you operate. Our global network, backed by deep local expertise, ensures you receive timely, efficient service, keeping your fleets moving and your business thriving.
Our people: here for you
Behind every achievement is a dedicated team, passionate about providing hands-on support and expert guidance. Whether it’s technical advice or proactive solutions, our people are committed to making a difference for you. Learn more about our people.
Thank you for your trust
These survey results reaffirm our core values: quality, innovation, global reach, and unwavering customer support. As we look to the future of marine lubrication, one thing remains unchanged: our dedication to you, our shipping partners. Together, we go further.
We are deeply grateful for your ongoing trust and partnership. Thank you for being at the heart of our journey.
